Tech Hub Canada is operated by Samsan Inc. from Markham, Ontario. We sell computers, printers, networking equipment, parts, accessories, ink, toner, software, repairs, technical support, and web development services. This policy explains how we handle personal information when you shop with us, create an account, request service, contact our store, or use our website.

1. Information we collect

We collect information needed to provide products and services:

• Name, email address, phone number, billing address, and shipping address.
• Order details, cart contents, payment status, pickup, delivery, returns, and invoices.
• Account login information, saved addresses, and customer preferences if used.
• Repair and support details, including device type, issue description, service notes, and communication history.
• Messages sent through forms, email, phone, newsletter signup, or support channels.
• Website data such as IP address, browser, device, pages viewed, referring pages, approximate location, and cookie choices.

2. How we use information

• To process orders, payments, delivery, pickup, returns, exchanges, repairs, and support requests.
• To maintain accounts, carts, checkout sessions, fraud prevention, and website security.
• To contact you about orders, service status, quotes, appointments, policy updates, or support questions.
• To improve product listings, search, checkout, customer service, store operations, and website performance.
• To send newsletters or offers only where you signed up or where allowed by law.
• To meet legal, tax, accounting, chargeback, fraud prevention, and recordkeeping requirements.

3. Payments and sensitive information

Payment card processing is handled by payment providers. We do not ask you to email full payment card numbers. We may receive limited payment information such as payment status, transaction identifiers, card brand, or the last four digits where needed for receipts, refunds, and support.

4. Sharing information

We do not sell customer personal information. We share information only with providers that help operate the business, such as ecommerce, payment, fraud prevention, shipping, email, hosting, analytics, advertising measurement, repair, support, accounting, and professional service providers. We may also disclose information where required by law, to enforce our terms, or to protect customers, staff, systems, and the business.

5. Cookies and analytics

Essential cookies support cart, checkout, account security, region selection, and consent storage. Optional cookies for preferences, analytics, or marketing are controlled through the Cookie Preferences page. See our Cookie Policy for more detail.

6. Retention

We keep personal information only as long as needed for the purposes described above. Order, tax, warranty, repair, accounting, and fraud prevention records may be kept longer where required or reasonably necessary. When information is no longer needed, we delete, anonymize, or securely archive it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, network, or storage method is completely secure, so customers should also protect passwords, devices, and account access.

8. Your privacy choices

You may ask to access, correct, or delete your personal information, subject to legal, security, and business recordkeeping limits. You may also unsubscribe from marketing messages and update optional cookie choices at any time.

9. Children

Our website is intended for customers who can make purchases or service requests. We do not knowingly collect personal information from young children. If you believe a child provided us personal information, contact us and we will review the request.

10. Contact

Email: info@techhubcanada.com
Phone: (905) 554-0641
Address: 7595 Markham Rd Unit 2, Markham, ON L3S 0B6, Canada